Frequently Asked Questions
Company & Products
- Where is your company locate & how can we reach you?
Gryphon Safety Equipment, Inc
8529 NW 68th Street
Miami, FL 33166
Tel (786) 452-6565
Fax (786) 513-0208
- How do I learn further about a product I have interest in?
Our customer service department will have the answers you need, just call (786) 452-6565 or email Info@GryphonSafety.com. Many of our products will have product reviews that can give you an idea of customer satisfaction of the product. We also offer spec sheets that has detailed description of product most important or applicable applications, but you are welcome to call us an chat about products you have questions about we are here to inform our customer of the best option available to their unique work environment.
- I am tax exempt (wholesaler or re-distributor) how do exempt my account?
For those clients that have a tax exempt certificate please e-mail over a copy of tax exempt certificate to Info@GryphonSafety.com. Once we review the certificate, we will update your account accordingly, any other questions you can call us at (786) 452-6565.
Ordering & Shipping
- Do you have a minimum?
Most of our products does not have a minimum amount except when you get into customized orders. You will see it noted next to the item you are looking to purchase.
- On minimum order items can we mix and match sizes to obtain minimum order requirement?
Yes, you can mix and match different sizes of same product to obtain minimum pieces requirements. For example (silk screening) minimum pieces requirement is 24, so you can select one location (backside or front chest pocket), one color and select different sizes of that same product to reach 24 pieces.
- Is it safe to order online, should I be concerned?
Yes, it is safe. We have gone on and beyond to assure customer privacy and safety. Your information is protected by the highest level of encryption and cannot be viewed or altered as it travels to our secure server. We may disclose information you provide on the website if legal required by law to comply with law enforcement.
- What are my payment options?
We offer a variety of payment options, most credit cards (Visa, Master Card, Discover and American Express), we also accept PayPal. If you have interest in making payment via wire transfer of check please contact us for further instructions, Tel (786) 452-6565 or Email: Info@GryphonSafety.com.
- How do I know you have received my order?
You will receive via email an order confirmation, further email with tracking information will be received when package has been shipped out.
- When will my order by charged to my card?
Regular order you will be charged once order has been marked as shipped. For custom order meaning any order that requires logos (hard hats, vest, apparel, etc.) you will be charged immediately.
- When will I be charged for backorder items?
If most of your order is available to ship, then you will be charged for the entire order including back order and that will be shipped separately later time. If backorder is a customer order (logos, etc.) then you will be charged immediately and be shipped as soon as it arrives. If your order is an item or few items that are all on backorder you will not be charged until we ship order out.
- Do you charge sales tax?
All residents/Business of Florida and those states required by us to collect sales tax will be subject to sales tax unless they supply a sales tax-exempt certificate for the current year. Each customer shall be solely responsible for all sales, use or any other type of tax on orders shipped. If placing an order for a tax exempt organization or if you are a reseller, please fax appropriate documentation to (786) 513-0208 or Email: Info@GryphonSafety.com subject line sales tax exempt.
- How much does it cost to ship my order?
Once you have added your items to your cart, before proceeding to check out you will be able to see your shipping cost. You can also contact customer service at (786) 452-6565 to get shipping cost estimate, we do have items that can be dropped shipped for free contact customer service for mor details (restrictions apply).
- Do you ship outside of the USA?
We currently only ship within the USA.
- How long before my order is shipped?
Our shipping department schedule if Mon-Fri, we normally ship out all stock items within 24 hours. But due to recent surge in online ordering across the country we are currently shipping within 24-72 hours excluding weekends or holidays.
- How can I return an order?
30-Day Return Policy
Our return policy gives you 30 days to return your products. This 30-day period begins on the date your order is delivered and includes both business and non-business days. Returned products must be in new, unused, and resalable condition. Customized products cannot be returned. If something is wrong with customized product order, please contact us at immediately (786) 452-6565, warehouse Schedule: Mon-Friday 8:00am to 6:00pm EST.
- How can I cancel an order?
You can cancel an order by calling in (786) 452-6565 or email to Info@GryphonSafety.com. Your order must be canceled before the item has been shipped or will have to wait until it arrives and go thru the return process, buyer is responsible for all shipping charges for return items.